Refund Policy

Effective Date: 21 January 2019

At mais-autos, we value customer satisfaction and aim to provide high-quality construction equipment. However, if you are not satisfied with your purchase, our Refund Policy outlines the conditions under which you may request a refund or exchange.

By purchasing from mais-autos, you agree to the terms outlined below.

1. Eligibility for Refunds

Refunds are only applicable under the following conditions:
✔ The equipment is defective or damaged upon delivery.
✔ The wrong item was shipped due to our error.
✔ The product does not match the description or specifications on our website.
✔ The order was canceled before shipment.

Refunds will not be granted for:
❌ Customer errors, such as ordering the wrong item.
❌ Normal wear and tear or damage caused by misuse, improper handling, or unauthorized repairs.
❌ Products that have been used, modified, or installed.
❌ Items that are not in their original packaging.
❌ Refund requests made after 7 days of delivery.

2. Return & Refund Process

To request a refund, follow these steps:

Step 1: Contact Customer Support

📧 Email: refunds@mais-autos.com

• Provide your order number, proof of purchase, and reason for refund request.
• Attach clear photos or videos of the issue (if applicable).

Step 2: Approval & Return Authorization

• Our team will review your request within 3–5 business days.
• If approved, you will receive a Return Authorization Number (RAN) and shipping instructions.
• Do not return any product without authorization, as it may result in rejection.

Step 3: Returning the Product

• The item must be unused, in original packaging, and include all accessories.
• Customers are responsible for return shipping costs, except when the fault is ours (e.g., incorrect or defective product).
• We recommend using a trackable shipping method to ensure safe return.

Step 4: Refund Processing

• Once the returned item is received and inspected, we will process your refund within 7–14 business days.
• Refunds will be issued via the original payment method (e.g., bank transfer, credit card refund).
• If applicable, restocking fees (up to 15% of product value) may apply.

3. Order Cancellation Policy

• Orders can be canceled before shipment for a full refund.
• If the item has already been shipped, the customer must follow the return process.
• Special or custom orders are non-refundable once processing begins.

4. Late or Missing Refunds

If you haven’t received your refund after 14 business days, please:
✔ Check your bank or payment provider for processing delays.
✔ Contact your credit card company (refund processing times may vary).
✔ Reach out to our support team at refunds@kadar-fayfunltd.com.

5. Exchanges & Replacements

• Exchanges are available for defective or incorrect items, subject to stock availability.
• Customers must request an exchange within 7 days of delivery.
• If an exchange is not possible, a full refund or store credit will be issued.

6. Non-Returnable Items

The following items cannot be returned or refunded:
❌ Custom or special-order equipment.
❌ Used, installed, or modified machinery.
❌ Items sold under clearance or final sale promotions.

7. Refund Policy for Bulk & Wholesale Orders

For bulk purchases, refunds are subject to additional conditions:
✔ Refund requests must be made within 3 days of delivery.
✔ A restocking fee of 10–20% may apply.
✔ Partial refunds may be issued depending on the quantity returned.

8. Shipping Costs & Responsibilities

• If the return is due to our error (e.g., wrong or defective item), we will cover return shipping costs.
• If the return is not due to our error, the customer is responsible for return shipping fees.
• The Company is not responsible for returns lost or damaged in transit.

9. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any significant changes will be communicated via email or our website.

10. Contact Information

For any refund-related inquiries, contact us at:

📧 Email: refunds@mais-autos.com
🌐 Website: kadar-fayfunltd.com

We appreciate your trust in kadar-fayfunltd, and we are committed to ensuring a fair and transparent refund process.